Refund & Cancellation Policy
Cancellation by the participant
In cases where the participant cancels their enrolment in a course offered by Gippsland Boat Training as an Approved Training Provider of Maritime Safety Victoria, they will be offered a full refund of any monies paid so long as the cancellation is notified at least 72 hours prior to the commencement time for the course. The cancellation MUST be made by email or text message as these are time stamped.
If the cancellation is notified less than 72 hours prior to the commencement of the course the Chief Executive Officer may offer a refund, less $50 per person from the amount paid by each person who is cancelling. If you require a transfer from the course date you are booked into and the change of course date is less than 72 hours before your course booking date you may be required to pay a rebooking fee of $50. If you don’t attend a course you are booked in for or you do attend, but leave for any reason your course fees will be forfeited.
In cases where there are extreme or extenuating circumstances requiring a participant to cancel less than 72 hours before the commencement of the course the participant is encouraged to explain their situation, and to provide evidence if possible, to the staff of Adam’s Boat Course. This will assist in making a case for special consideration. If your reason is medical you MUST provide a medical certificate.
There are no refunds for training already attended, whether partially or fully attended, regardless of whether the student was found successful or not successful and regardless of whether they have been issued a certificate of completion or not. This includes where the student discovers later they did not need to attend the Marine Licence Training. It is the student’s responsibility to check with VicRoads whether they already have a valid boat licence or not.
Cancellation by Gippsland Boat Training
Gippsland Boat Training may from time to time cancel a course. If a course is cancelled by Gippsland Boat Training all participants will be entitled to a full refund of any monies paid. At the discretion of the participant they may choose to instead use the refund owed to them as credit for another course enrolment.
Gippsland Boat Training reserves the right to cancel a student’s testing where a student is found to be colluding or cheating, behaving in an antisocial or offensive way during the course , no refund will be offered in this situation.